Cancellation & withdrawal
Cancel a service without creating an account.
Use this public route for a cancellation or withdrawal request, whether you have only made an enquiry or already accepted a written DHAF service order.
For a distance service contract
- Consumers normally have 14 days after a service contract is concluded to withdraw without giving a reason.
- If you explicitly ask work to start during that period, proportionate payment may be due for work already performed.
- The written service confirmation will explain the applicable right, any early-start request and how acknowledgment is sent.
Send a cancellation or withdrawal request
You do not need to give a reason. Enter only what DHAF needs to identify and confirm the request.